Answered all of my questions and made me feel very comfortable.
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Juan and Dailton did a fast, friendly and effective repair of my 50 year old toilet.
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This was my first time using Chen Plumbing and I was very impressed with the customer service and quality of work. Juan replaced two sump pumps for me. He is professional and very knowledgeable. He explained what needed to be done, gave me a fair quote and scheduled an appointment to do the work. He arrived on time for the appointment and ready to work. Juan has a great personality and was a pleasure to work with. If I need plumbing service in the future, I will request Juan.
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Technicians were nice and knowledgeable. They were here promptly and were so willing to explain why they were doing things!
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The response to my call was timely. Every equipment and appliance need was immediately available. All issues were thoroughly explained. And a more general check of plumbing matters was initiated. I would use the service again.
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Cody was awesome. Explained what the problems were and how to resolve them. Marco was awesome as well.
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I highly recommend Chen Plumbing. The crew arrived on time and provided excellent professional service.
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Very professional plumbers, came on time and an excellent customer service. Victor knows his profession very well
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I've dealt with Chen two times...both in 2024. Both plumbers who did the work were excellent craftsmen, and were friendly & interactive. The office staff is easy to reach, and they use the latest technology to communicate with their customers. I think the prices were fair. There was no price gouging going on. If you're looking for a plumber in the north or east parts of metro Atlanta, they are an excellent choice.
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Had a great experience with Matthew C. today! My guest shower started leaking, and unfortunately my old home has the plumbing behind my shower in a very tricky & inconvenient location. Matthew told me "we'll get it done" and he got it done! He was able to get behind the shower in the least invasive way possible (even though he had to cram himself into a corner to do it) and we were able to avoid having to do major tile work. He fully replaced the shower valve and I have a non-dripping shower in better condition than before the leak even started! Thank you Matthew and Chen Plumbing ⭐️
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Very personable and fair. Not only did Max and his associate do a great job, when they realize it didn’t take as long as quoted, they gave us a reduced price. I will always use them. This is not the first time.
Response from Chen Plumbing:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
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Cody was professional and very thorough. High compliments for his excellent service.
Response from Chen Plumbing:
We are pleased to know your experience with us was a good one!
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Customer stated that there was 2 toilets backing up. Upon arrival check for clean-outs around home. Found clean-out in crawlspace and started flushing toilets. In crawlspace saw water flowing past clean-out and didn’t notice any backing up at this time. Flushed both toilets over 10 times. Stated to customer if issue happens again call septic company first because customer stated that septic has been serviced in at least 6 years.
Customer had upstairs toilet that was stopped up. Gave customer options between unclogging and replacement. Customer opted to replace. Set new toilet on existing lead and brass flange. Visually inspected and found no issues with the flange. Set toilet with new supply and wax rings and tested. Found it functioned properly with no leaks.
For this job, I worked on installing new angle stop and fill valve. Also replaced flapper and toilet supply line.
Customer sewage ejection pump discharge line is not strapped and banging around. Customer also stated they don’t use the downstairs bathroom or go down there for weeks but will hear the pump kick on. After looking at bathroom down there informed customer the toilet was running. Customer stated he would turn the toilet off to see if that fixes issue. Informed customer if it still kicks on then we will need to replace the check valve on line.
Customer wanted plumbing updated for pedestal sink for lavatory faucet next to garage entrance. Replaced the stops, the Ptrap, the faucet, and the pop up. Tested all work to ensure proper function and no leaks. None were found. Made customer aware before starting work that the trap arm coming out of the wall is soldered in. The only way to properly repair this is to cut the wall and rework the drain line. Customer opted to connect to existing waste arm with the understanding that if it broke, or there’s any future issues, that a repair will have to be made in the wall. Caulked the base of the pedestal back in place and made customer aware that the caulk needs 24 hours to dry before getting wet from cleaning etc.
For this job, I worked on replacing sewer ejector pump and sump pump in basement. We also replaced lid and gasket on sewer ejector pump.
Price is to furnish and install new shower cartridge for upstairs shower. Made customer aware that this is the likely issue and if that doesn’t correct it further valve failures will be determined after the repair. 3/27/25 Returned and replaced the cartridge for upstairs shower. The tub spout is no long dripping. Made customer aware that the trim plate is either missing a piece that holds it in place, or maybe the valve was set a little too deep. But the drip plate was secured by being caulked to the wall. Made customer aware that without all the pieces the trim plate would have to be set back that way. Tested work to ensure proper function and no leaks. None were found. *Caulk will need a full 24 hours to dry before use
For this job, I worked on installing a new shut off valve 1/4 turn for a hose bib.
Customer will let us know when ready.
Customer complaint was hearing banging noise when toilet would run, issue was caused by failing fill valve, informed customer on findings,proceeded to replace, fill valve and flapper, Also left estimate to replace water heater. Work is tested and complete
Customer had recently installed shower valve/recently remodeled bathroom. The shower cartridge that was in the new valve was audibly allowing water to trickle through the cartridge and out the tub spout. Performed cartridge diagnostics and found the currently installed cartridge. Ordered and will return Wednesday to install new cartridge. Made customer aware this is the logical next step, but will only be able to determine other potential issues once the new cartridge is installed. Also made customer aware that the trim plate was only siliconed to the shower and doesn’t have any trim pieces that secure to it. Will have to put the plate back the same way without all of the trim pieces. Isolated the valve at valve shutoffs until repair can be made and left the trim removed. Discounted 100 dollars from the quoted cartridge replacement price to offset diagnostics collected for today. Will return Wednesday afternoon for repair.
Replacement of toilet in upstairs bathroom with customer furnished toilet.
